Questions for restoration contractors

Questions to Ask Before Hiring a Restoration Company

Property damage can create pressure to make decisions quickly. However, asking a few important questions can help you understand who will perform the work, what the restoration involves, and what documentation you will receive.

Ask About Insurance

Confirm that the restoration company carries appropriate insurance. In addition, ask about applicable WSIB coverage before authorizing work on your property.

Check Restoration Experience

Ask whether the contractor regularly handles your type of property damage. For example, water, sewage, mold, fire, and smoke losses can require different procedures.

Ask About Certifications

Training can help demonstrate knowledge of specialized restoration procedures. Therefore, ask which relevant certifications the company and technicians maintain.

Request a Clear Scope

Ask what work the contractor recommends and why. Most importantly, make sure you understand what will be cleaned, removed, dried, repaired, or replaced.

Get Written Documentation

A written estimate or agreement can reduce confusion about the project. In addition, review costs, payment terms, schedules, warranties, and responsibilities before signing.

Ask About Moisture Monitoring

For water losses, ask how technicians will identify affected materials and monitor drying. Consequently, you can better understand how the company determines when drying goals have been reached.

Discuss Property Protection

Ask how technicians will protect unaffected areas during restoration. Depending on the project, this may include containment, floor protection, or controlled removal of damaged materials.

Understand Subcontracted Work

Some projects require plumbers, electricians, roofers, or other trades. Therefore, clarify who coordinates and pays for subcontracted work.

Discuss Insurance Documentation

If the loss involves an insurance claim, ask what project documentation the contractor provides. However, remember that your insurer determines coverage under your policy.

Ask About Changes

Additional damage may become visible during restoration. For this reason, ask how the contractor communicates changes to the scope and obtains authorization for additional work.

Restoration Contractor Questions Matter

Clear answers can help you understand the contractor, proposed work, costs, and restoration process. GTA Restoration provides emergency restoration services throughout Toronto and the GTA.

Need answers before starting your restoration project?
GTA Restoration can assess the damage, explain the recommended restoration process, and answer your questions before work proceeds.

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GTA Restoration offers local flood & water damage repair, mold removal/remediation, asbestos removal/abatement, fire/smoke damage repair services and much more.

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Restoration Contractor FAQs

What should I ask a restoration contractor before hiring them?

Ask about insurance, WSIB coverage where applicable, experience, certifications, the proposed scope, costs, documentation, subcontractors, timelines, and warranties.

Should a restoration contractor provide a written estimate?

Ask for clear written documentation that explains the proposed work and costs whenever practical. Review the scope carefully before authorizing substantial restoration work.

Should I ask a restoration company for proof of insurance?

Yes. Ask about commercial liability insurance and applicable workplace coverage before hiring a contractor.

What should I ask after water damage?

Ask how the company will locate moisture, remove water, dry affected materials, monitor progress, document the loss, and determine when drying is complete.