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Working with the GTA Restoration Team

Property damage can bring a lot of questions at once. Our restoration team helps you plan the work and understand each stage. These details can make your first call and the work that follows easier to manage.

Your First Call with Our Restoration Team

Tell us what happened, where the damage is and whether it is spreading. Also, mention known hazards. In turn, these details help us understand the loss before we discuss a visit.

A Clear Point of Contact

Ask who will handle questions about your job and how to reach them. If several people manage the property, choose one contact to share updates. As a result, everyone can follow the same plan.

Site Access for the Restoration Crew

Let us know about keys, parking, lifts and entry rules. In a condo or shared building, access may need approval from staff. For this reason, plan site access before the crew arrives.

A Scope You Can Review

Ask what the quote covers and which items need a separate price. For example, cleanup and rebuilding may involve different stages. Then, review the scope with us before the work starts.

Water Cleanup and Drying

Our water damage crew plans water removal and drying around the wet materials. We also check for moisture beyond the obvious wet patch. Next, we use those findings to plan drying or repairs.

Fire, Smoke and Mould Work

Different types of damage need different cleaning methods. Our team checks what is involved, then explains the approach. Some losses may need both fire cleanup and drying before repairs.

Care Around Occupied Spaces

Tell the GTA Restoration team who uses the property and which routes must stay clear. Then, we can discuss work areas and access limits. Ask before entering an active cleanup area.

Updates When the Plan Changes

Hidden damage may become clear as work goes on. If the scope needs to change, ask how that affects cost and timing. Also, keep a copy of any agreed changes for your records.

Records for Your Insurer

Photos, moisture checks, notes and bills help show the work involved. We can also provide these records for your claim. However, your policy and the cause of the loss affect what your insurer covers.

The Next Stage of Repairs

Before repairs begin, ask what cleanup or drying work remains. Also, review the proposed finishes and any further checks the job needs. A clear handover helps you plan what comes next.

Speak with Our Restoration Team

Tell us about your property and the damage. Call for 24/7 help in Toronto and the GTA.

Call 416-800-0000