Privacy Policy and Terms of Service
This Privacy Policy explains how GTA Restoration handles personal information connected with website enquiries and service requests. It also explains how to contact us about your information. The terms below address the use of our website and its content.
For privacy questions, email info@gtarestoration.com or call 416-800-0000. Please describe your concern without including passwords, full payment card details, or other sensitive information that we do not need.
Privacy Notice: Information Collection and Use
Information You Provide
When you contact GTA Restoration, we receive the information you choose to share. Depending on your enquiry, this may include your name, email address, telephone number, property details, messages, and documents or photographs you provide.
Share only the information needed to explain your request. In addition, avoid sending personal information about other people unless you have the appropriate authority to provide it.
How We Use Your Information
We use information you submit to respond to your enquiry, understand your request, and arrange or provide the services you ask for. This may involve discussing property conditions, preparing an estimate, coordinating work, or handling related customer service and billing questions.
We limit use to the purposes identified when we collect the information. If a new purpose requires your consent, we will explain that purpose and seek consent before proceeding.
Information Sharing and Service Providers
We limit sharing to what is necessary to respond to your request, provide the requested services, follow your instructions, or meet applicable legal requirements. This can involve staff, contractors, or technology providers who support those purposes.
For example, email delivery and website features may involve outside service providers. We remain responsible for personal information under our control when providers process it on our behalf.
Website Contact Forms and Email
Our website uses Contact Form 7 for contact forms and FluentSMTP for website email delivery. When you submit a form, we use the details you provide to respond to the enquiry.
Please do not send full payment card numbers, passwords, or unnecessary medical information through a general contact form or email. Instead, contact us to discuss an appropriate way to provide sensitive information when a service requires it.
Cookies and Connected Website Features
Our WordPress website includes Jetpack, Site Kit by Google, and AddToAny. The information these tools process depends on the features in use and their settings.
When a page loads a connected feature, its provider may receive technical information such as an IP address, browser details, or the requested page. Some features may also use cookies or similar technology. Browser settings allow you to manage cookies, although blocking them can affect certain features.
For provider information, review the Jetpack Privacy Center, Site Kit privacy guidance, and AddToAny Privacy Policy. These provider notices supplement, rather than replace, our responsibility to explain our own practices.
AI Website Assistant
If you choose to use the GTA Restoration AI Assistant, the messages you submit are processed through OpenAI’s API to help generate a response. Include only the details needed for your question, and avoid entering sensitive information.
AI responses may contain errors. Therefore, confirm service details, pricing, and appointment arrangements directly with our team. OpenAI describes its business and API data practices in its business data privacy information.
Information Security
We take reasonable steps to protect personal information against loss, misuse, and unauthorized access. Our stated approach includes limiting staff access to people who need the information for their work, such as billing or customer service.
However, no website, email system, or storage method can guarantee complete security. Contact us promptly if you believe someone has misused information you provided to GTA Restoration.
How Long We Keep Information
We retain personal information for as long as necessary to fulfil the purposes for which we collected it, subject to applicable legal requirements. Different records may require different retention periods.
You may ask about the information we retain and request deletion when it is no longer needed. However, a request may not result in immediate deletion when a legal requirement or another lawful retention obligation applies.
Your Privacy Choices and Requests
You may contact us to request access to your personal information, ask for corrections, withdraw consent where applicable, or raise a concern about how we handle your data. We may need to verify your identity before providing access or making changes.
Withdrawal of consent may be subject to legal or contractual restrictions and reasonable notice. If withdrawing consent affects our ability to provide a requested service, we will explain the consequences.
For independent information about privacy rights, visit the Office of the Privacy Commissioner of Canada.
Terms of Website Use
Website Content and Intellectual Property
Website text, photographs, graphics, logos, and designs may belong to GTA Restoration or their respective owners. Except where applicable law permits otherwise, obtain the rights holder’s permission before copying, republishing, distributing, selling, or commercially reusing protected material.
Information and Service Requests
Website articles and AI responses provide general information. They do not replace a site inspection, professional assessment, or advice suited to the circumstances of your property.
Submitting a form or chat message does not, by itself, confirm an appointment, dispatch, price, or scope of work. Confirm these details directly with our team. Review the applicable service agreement before authorizing paid work.
External Links and Your Legal Rights
Our website may link to other websites. Review their privacy notices and terms before submitting information to them.
Nothing in these website terms removes privacy, consumer, or other legal rights that applicable law does not allow us to exclude.
Questions About This Privacy Policy?
Contact GTA Restoration with questions about personal information, privacy requests, or website use.
Email: info@gtarestoration.com
Learn More
Information Collection and Use | Privacy Requests | Website Terms | Privacy Contact | GTA Restoration Group - AI Chat | Landlord Responsibilities for Black Mold | After Hours Property Emergency Planning | Top 10 Mold Remediation Companies in GTA | 
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